RETURN AND REPLACEMENT POLICY
We offer a 30 day return policy from the date we ship your order. We regret shipping charges are non-refundable. Please contact us to arrange for either a refund or exchange prior to returning any items, by calling Customer Service at 1-866-475-9191. In order to process your return, we will need your original credit card number and expiration date.
Products returned must be in resalable condition without damage or alteration. Please return items in original packaging whenever possible. All original components (door trims, hardware for parts, etc.) must be returned with your item in order for Southern Chute to process your refund. Items requiring reconditioning will be billed a 50% restocking fee.
Exchanges for a different product will be billed shipping charges. We will process your exchange upon receiving the returned product. However, if you wish to expedite your exchange, first make arrangements with us for the item(s) you wish to return and then place a new order for the new item(s) you would like to receive. We will bill and ship your new item(s) as soon as possible and then process your return upon receiving and inspecting it.
Products returned damaged due to improper packing may be denied replacement/refund, and the product will be returned to you.
Any item that is deemed DEFECTIVE may be returned for a replacement within 30 days. Physically damaged items due to improper installation or irregular usage are not returnable for any reason.
Custom-manufactured items are not returnable unless they are defective or damaged in transit, whereby a replacement will be issued.
OOOPS – Order errors that are the fault of Southern Chute will be replaced at our cost, and a return label for shipping the incorrect items back to Southern Chute will be enclosed with the replacement part.
If a product has been damaged during shipping, please contact us immediately as it may be necessary for the shipper to inspect it for insurance claims reasons. Damaged items will be replaced with the same item, but we may require the damaged item be returned prior to exchange. If an item cannot be replaced due to unavailability, then we will refund your purchase.